Shipping Policy
Rounded Clay Tools
Effective Date: 01.06.2025
We ship our products from Romania and offer both domestic and international delivery. Below are the details of our shipping practices.
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
2. Shipping Methods and Estimated Times
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Domestic (Romania): 2–5 business days
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EU countries: 5–10 business days
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International (outside EU): 7–15 business days
Please note that shipping times may vary due to customs or postal delays.
3. Shipping Rates
Shipping fees are calculated at checkout based on destination and weight.
4. Free Shipping Policy
We offer free tracked shipping based on your location:
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Domestic (Romania) – free shipping for orders over €40
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EU countries – free shipping for orders over €75
No code needed – discount applies automatically at checkout.
Delivery is via national postal services with tracking.
5. Tracking
All orders include a tracking number. You will receive an email once your order has shipped.
6. Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply in their country. We are not responsible for delays due to customs.
7. Incorrect Address
Please double-check your shipping address. We are not responsible for lost packages due to incorrect or incomplete address details.